Delivery

Standard First Class UK delivery with Royal Mail is £3.99. If you order by 11am your box will be dispatched on the same working day. For orders submitted after this time your box will be dispatched the following working day.

Delivery time after dispatch is approximately 3 – 5 working days.

Express delivery with the Royal Mail 24 service is £5.99. Order before 11am and your gift will be dispatched on the same working day. Orders after this time will be dispatched the next working day. Delivery time after dispatch is 1 – 2 working days.

It is very rare for items to go missing whilst in transit; however if your order has not been received within 14 days please notify us and we will issue a refund or a replacement.

During the checkout process we will offer you the opportunity to have your gift sent directly to the intended recipient. Alternatively, you can choose to have the items delivered to yourself so that you can present them in person. Just be sure to enter the relevant information in the order notes section on our Checkout page or email us as soon as your order has been placed.

Returns

We understand there may be occasions where you are not completely happy with your gift and are happy to offer a refund (excluding p&p costs) if the items in question are returned in the original packaging within 7 days of the delivery date. We cannot however accept returns of food items due to hygiene reasons.

To arrange a return please email us at smilescrossmiles.mail@gmail.com with your name, order number and details of the item(s) you wish to return and the reason why. All refunds will be processed within 7 days of the return being received.

Please note that refunds will not be given if incorrect delivery details were provided.